Refund policy

Return & Refund Policy

Thank you for shopping with us. Please carefully read our return and refund terms below.

Orders may be cancelled and returned before shipment without extra charges. Once your order has been processed and shipped, general returns will NOT be accepted for food‑seasoning products due to food‑safety concerns.

After delivery, returns are ordinarily unavailable unless the outer package arrives visibly damaged. If you receive a damaged package, please contact our customer‑service team within 48 hours upon delivery, and provide your order number together with clear photos showing package damage and product condition.

Even if your package is not damaged after shipment, you may still reach out to our customer support to request a manual review for return. We do not guarantee approval for such requests; each case will be assessed manually at our sole discretion.

All approved returns must follow instructions given by our support representative. Food‑related items that have been opened, partially consumed or stored improperly cannot qualify for return or refund.

Refunds (if approved) will be processed to your original payment method. Refund processing time depends on your payment‑provider’s schedule.

If you have any questions about returns, please get in touch with our support email.